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Johnson & Johnson- Customer Success Story |
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The Business Challenge Key elements in J&J’s
Production targets are predefined for the entire product line and machines.
As per the targets, jobs are scheduled for the Employee and Machines.
Performance Index for the Employee is calculated based on the Actual v/s
Planned. Based on the Performance Index the incentives for the employees are
calculated and disbursed. Currently this system is operated manually. J&J needed a system
to replace the existing paper based information flow that consisted of forms
that were manually collected and assessed by Supervisor and Manager. The Solution Webify developed a Web
Service based application that facilitated standardizing the process to
monitor and track the Performance of Man and Machine. This enables accurate
Incentive disbursement to the employees. Technology used ASP MS SQL MS Windows NT/2000 IIS 5.0 COM, SOAP, XML |
Johnson & Johnson strengthens ties with its family of workers,
employees and management through a web-based application created by Webify
Services (India) Pvt. Ltd. (Webify). The benefits of improved information
flow, faster Incentive calculation and disbursement by standardizing and
parameterization of the process of Performance Index for all workers,
operating in six divisions at their Mulund manufacturing plant. The Business Challenge From experience, Johnson & Johnson
Ltd. (J&J) knows that ERP is a transaction-oriented system, which focuses
on the core business areas viz. Manufacturing, Material Management, and
Finance etc. Johnson and Johnson wanted to track and monitor the performance
of Man and Machine that is excluded from the ERP solution deployed in their
organization. Production targets are predefined for the
entire product line and machines of J&J Mulund. As per the targets, jobs
are scheduled for the Employee and Machines. Performance Index for the
Employee is calculated based on the Actual vs. Planned. Based on the
Performance Index the incentives for the employees are calculated and
disbursed. Currently this system is operated manually. Johnson & Johnson awarded a contract
to Webify for developing an online solution that could make this process
quicker, more efficient, accurate, and facilitate information sharing with
the Head Office Pay roll System and HR System. About Johnson &
Johnson: Johnson
& Johnson Ltd., the Indian operations of global healthcare giant J&J,
USA, is a leader in Healthcare products in India for over fifty years. With a
large dealer and distributor network, covering the whole of India, almost
every household in the country uses J&J products. About Webify Services
(India) Pvt. Ltd.: Webify
(www.webify-services.com) is a rapidly growing software consulting,
development and services company based in SEEPZ, Mumbai. Webify builds Web
Services applications, based on a Service Oriented Architecture. Webify’s
application solutions are scalable, rapidly deployable, cost-effective and
timely. Armed with an ISO 9001 (2000) quality certification and
implementation of time-tested processes, Webify delivers quality application
solutions. The Solution Webify designed and implemented a secure,
web-based portal that included: ·
Online calculators
that helped Management to determine the efficiency and productivity for the
Man and Machine ·
Calculation of the
Incentive for the Workers based on their performance ·
Gathering of
information on Machines downtimes, which will ease in decision making for
quick corrective action ·
Tracking of Employee
transfers ·
Tracking of
Productivity and Efficiency ·
Presentation of data
online to the management for decision-making. ·
Status flags that
indicated whether the assessment had been validated. ·
Integration of the
incentive data with the pay roll system at Head Office using Web Services
technology for incentive disbursement along with the pay check ·
Integration of
performance index data with the HR system at Head Office using Web Services
Technology ·
Development of an
enterprise level layer on which other business systems can be built in future Besides addressing J&J’s business
processes, Webify also ensured that critical business data was kept secure;
the solution was flexible enough to accommodate evolution in business
requirements; to be quickly scaled up when required; and could be extended as
the online community features were enriched. Benefits. Disseminating information across the
organization in the country became simpler. Workers performance assessment time was
greatly minimized and a feedback could be given in hours that would
originally take weeks. Real-time business insight became possible
– a distant dream in the days when manually aggregating performance index
data and incentive data could take forever. Accurate Calculation provided error free
incentive disbursement Management gets to view summarized reports
about production count Johnson & Johnson’s Performance Index
System eliminated a large quantity of paper forms a year. Webify is a committed partner in helping
J&J leverage technology to enhance its business.
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